Managed IT support
Help with day-to-day technology issues, device management and an agreed route to support.
Discuss support ↗01 / BUSINESS TECHNOLOGY SUPPORT · CLOUD · SECURITY
TECHNOLOGY,
WITHOUT
THE TANGLE.
Practical IT support and clear technology advice for businesses. Understand the options, plan the right setup and know who to speak to when you need help.
RELAY / 020People first.
Technology second.↗
Technology second.↗
SYSTEMS / 01—04
BUILT AROUND YOUR BUSINESS
BUILT AROUND YOUR BUSINESS
[ THE RELAY APPROACH ]
MAKE TECHNOLOGY MAKE SENSE
Less friction.
More forward.
IT should help people get on with their work. Start with the real needs of the business, explain the choices in plain English and build a plan that can adapt as things change.
GOOD TO KNOW
Use this space to explain the provider's real support model, service hours, coverage and escalation route.
02 / WHAT WE CAN HELP WITH
Four parts of
the bigger picture.
Example IT service categories. Confirm the provider's actual capabilities, tools, coverage and security responsibilities before publishing.
Cloud & collaboration
Plan cloud tools, user access, shared files and collaboration around the way your team works.
Explore cloud options ↗Security planning
Review the people, processes and technology involved in your organisation's security approach.
Talk about security ↗Networks & hardware
Consider devices, connectivity, Wi-Fi and the infrastructure that supports your workplace.
Plan your setup ↗03 / A CLEAR WAY FORWARD
Start with
the real problem.
Not every business needs the same technology. A useful recommendation should be based on the current setup, business priorities, risks, budget and the people who use it.
Review your IT setup ↗THE RELAY METHODSTEP 01—04
Listen & map
Understand the business, systems, users and pain points.
Prioritise
Separate urgent needs from longer-term improvements.
Plan & implement
Agree scope, ownership, timing and any dependencies.
Review & adapt
Keep the setup aligned with the business as it changes.
04 / WHO WE HELP
Technology for
the way you work.
Use this section to show the sectors the provider genuinely understands and supports.
01 / PEOPLE & TEAMS
Growing businesses
Build a technology setup that can grow with the organisation.
02 / CUSTOMER FACING
Shops & services
Keep the tools behind customer service connected and considered.
03 / COMPLEX SETUPS
Multi-site operations
Plan users, devices and connectivity across locations.
SECURITY / PEOPLE / PROCESS05 / SECURITY IS A BUSINESS QUESTION
Know what
you're protecting.
Good security planning considers more than software. Understand the information you hold, who needs access, how devices are managed and what happens if something goes wrong.
01 People and permissions02 Devices and data03 Recovery and continuity
Discuss your requirements ↗06 / THE PRACTICALS
Questions,
without the jargon.
Replace these sample answers with the provider's actual terms, service scope and support arrangements.
Do you support remote and on-site users?+
Explain the real support methods, locations covered and any limits on on-site visits.
Can you work with our existing systems?+
Describe the platforms and environments the provider supports, and how compatibility is assessed.
Do you offer out-of-hours support?+
Publish only confirmed support hours, response arrangements and any additional charges.
How do you handle cybersecurity?+
Set out the specific services, responsibilities and limitations. Avoid implying that any setup guarantees complete protection.
Can you review our current IT setup?+
Explain what an initial review includes, what information is needed and whether a fee applies.
07 / LET'S UNTANGLE IT
Tell us what's
not working.
Share a little about your business and the technology challenge. This example form is for preview only.
◈
Before launch
Add verified support hours, contact routes, service levels, platform expertise, security responsibilities and any accreditations.